Legal
Terms of Use
The terms that apply to Cachet Notes and to this website. Last updated August 27, 2026.
These terms cover your use of this website and of Cachet Notes. By using either, you accept them. If you are agreeing on behalf of an organisation, you confirm you may bind it.
Your licence
Cachet Notes is licensed, not sold.
Free needs no licence at all: personal notes on your own device, with every editor, search and organising feature, and read-only access to any workspace somebody shares with you.
Cachet Pro is CA$4 per user per month billed annually (CA$48 a year), or CA$5 per user per month billed monthly, in Canadian dollars, plus tax. It adds editing, commenting and live co-editing in shared workspaces, and the ability to create them. A licence belongs to a person, not a machine, and works on as many of their devices as they like.
Every new organisation starts with a 14-day free trial; through the customer portal the first five licences in that trial are free, and licences beyond five are billed from the first day, prorated. The subscription then renews until you cancel it.
If you stop paying
Cancel and you keep what you paid for: everybody carries on editing until the end of the paid period. After that, shared workspaces become read-only for your organisation's members.
Nothing is deleted. The notes, the workspaces, the members and their roles all stay exactly as they were, and subscribing again brings the licences back. Your personal notes are unaffected either way — they are files on your own disk and were never ours to withhold.
What a licence does not allow
You may not resell, sublicense or rent Cachet Notes, share one person's licence between several people, or attempt to defeat the licensing. You may not decompile or reverse-engineer the application except so far as the law expressly permits despite this restriction.
Your notes stay yours
We claim no rights in your notes, your attachments or your comments. Nothing in these terms gives us a licence over them beyond what is needed to run the service you asked for: storing them, relaying them to the people you shared them with, and handing them back to you.
They are plain Markdown files in a folder you chose. If you stop using Cachet Notes you already have everything, and the palette will export a whole vault as a zip if you would rather take it in one piece.
Workspaces, members and deletion
- A workspace always keeps at least one Owner, so its last Owner cannot leave it or be removed until someone else is made an Owner.
- Owners, and Admins of the organisation the workspace belongs to, can rename or delete it. Deleting removes it for every member at once.
- A deleted workspace can be restored by its owners or your organisation's admins for 30 days. After that it is permanently gone from our servers.
- An administrator can manage access to a workspace without being able to read it. Adding themselves as an Owner to read it is visible to everyone in the workspace.
- You are responsible for what you and the people you invite put into a shared workspace, including anything covered by an agreement you have with somebody else.
When the service is unavailable
Cachet Notes is local-first by design: the whole vault is on your device and the application keeps working when the sync service does not. We aim to keep the service available but do not promise it will be uninterrupted, and nothing in these terms makes us responsible for work you did not keep a copy of.
The roadmap board and suggestions
The roadmap is a public board where customers propose work and vote on it. A few things follow from that:
- Everything you post is reviewed before it appears, and we may decline or edit a suggestion, or remove one later.
- An approved suggestion is public. Do not include confidential information, credentials, customer data or anything covered by an agreement you have with someone else.
- By posting a suggestion you give us permission to use it to build and describe the product, without owing you payment or attribution. You keep whatever rights you already had in it.
- Votes and positions on the board show what customers are asking for. They are not a commitment, a delivery date, or a promise that anything will be built.
- One account, one vote. Creating accounts to inflate a vote is a misuse of the service and we may remove the votes and the accounts.
Your account
You are responsible for what happens under your account and for keeping your password to yourself. Tell us at legal@squidspark.com if you think someone else has access to it. We may suspend or close an account that is being used to abuse the service.
Acceptable use
You agree not to:
- Use the site or Cachet Notes to break the law, or to infringe anyone’s rights.
- Attempt to gain unauthorised access to the site, our systems or another person’s account.
- Interfere with the operation of the site, including by automated scraping that degrades it for others.
- Post anything unlawful, defamatory, or designed to harass another person.
This website
We try to keep this site available but do not promise it will be uninterrupted or error-free, and we may change or withdraw any part of it. Pricing, specifications and roadmap positions shown here may change. Nothing on this website is an offer capable of acceptance; a purchase is governed by the terms presented at the point of sale.
Third-party services
Where this site links to a third party — the SquidSpark Store, a payment processor, an identity provider — your dealings with them are governed by their terms and their privacy policy, not ours.
Refunds
We offer a 30-day money-back guarantee. If Cachet Notes is not right for you, tell us within 30 days of purchase at legal@squidspark.com and we will refund you in full. You do not need to give a reason.
This sits on top of any statutory cancellation right you have as a consumer, which nothing in these terms limits.
Intellectual property
The name Cachet Notes, the SquidSpark name, the logos and the content of this website belong to SquidSpark Inc. or its licensors. Nothing here transfers those rights to you, beyond the licence to use the software described above.
No warranty
Except where the law says otherwise, Cachet Notes and this website are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. You are responsible for deciding whether Cachet Notes is suitable for your purposes and for keeping backups of your own data.
Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss or corruption of data, and our total liability arising out of or in connection with Cachet Notes and this website is limited to the amount you paid us in the twelve months before the claim arose.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and the courts of Ontario have exclusive jurisdiction over any dispute arising from them.
If you are a consumer, this does not deprive you of the protection of any mandatory rule of the country you live in, and you may still be able to bring proceedings there.
Changes to these terms
We may update these terms. The version on this page at the time you use the site is the one that applies. Where a change materially affects a licence you have already bought, we will tell you.